Faced with two years of declining online enrollments for their 13 online graduate and adult degree completion programs, WBU called on PS&L to reverse the trend.
To learn more about the needs of the primary and secondary audiences of its enterprise website, WBU hired PS&L to lead a website assessment to inform the redesign of the Wayland Baptist University website to better serve the needs of users. A comprehensive website assessment, including focus groups and online surveys, resulted in in-depth analysis of and recommendations for improved design, navigation, content, and user experience.
WBU’s successful enterprise redesign was highly informed by the data, observations, and strategies shared in the website assessment. The comprehensive and accessible findings served as a basis for the wbu.edu’s information architecture through content development.
Another aspect of the variety of services PS&L provided WBU included creating and implementing a comprehensive lead generation campaign along with dedicated microsite (wbuonline.com) to serve as an online destination for inquiries.
PS&L developed and implemented a geographically and demographically targeted digital media campaign. The campaign’s impact was immediate — the first term saw online enrollment stabilize. Online enrollments for the Fall term represented a 9% increase compared to the previous Fall.
As business leaders, we need to commit to Diversity, Equity, and Inclusion action plans in order to create positive, lasting change. We should do so understanding that our businesses will be stronger when we engage more diverse voices.
Improve recruiting by examining your enrollment marketing strategy from outside inner circles inundated with COVID-19 crisis management.