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Webinar: Customer Service Expectations and Experiences


PS&L recently completed a research study encompassing 13 colleges and universities and more than 3,000 students to study expectations of customer service during the enrollment process. 
Listen to PS&L Senior Consultant, Jeanne Gosselin as she presents the results in this webinar: “Customer Service Expectations and Experiences During the Admissions and Enrollment Process”.  You will find out what colleges are doing well and what can be done to improve the customer service experience.
Download Admissions Customer Service PDFDownload Admissions Customer Service Recording
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Janet Sieff,

Over 30 years of experience in higher education marketing, admissions, and financial aid. Fifteen of those years spent on a campus managing the high school recruitment operations and negotiating articulation agreements. Off-campus experience includes consulting for college cost affordability, tuition payment plan implementation, online media campaign sales, lead generation, college prep content sales, and strategic planning for national branding.

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