Seminars
Putting Students FirstSeminar Outline
This seminar is designed to improve your institution’s level of service to students and outlines strategies and techniques to increase staff effectiveness with students. Service responsiveness to colleagues is emphasized as well.
The College and Its Mission
- How to project a positive college image
- Steps for projecting a professional image
- Create an image checklist
- What are the priority service issues
- Understanding the quality-service issues
Defining Good Student Service
- Who are my "customers?"
- What are the components of exceptional student service? Identify the pillars of quality service
- Understand the guidelines for increasing effectiveness in communications
The Impact of Teamwork on Service
- Importance of teamwork to individuals
- Elements of successful teams
- How to be a good leader and a good follower
- Steps for working as a team and improving the service provided to students and families
- What people want
- What people avoid
- Learn the games people play
How to Be a More Effective Communicator
- The best interactive skills
- What are the counterproductive behaviors staff need to avoid
- Delivering the difficult message
- Managing conflict with flexibility and resolution
Make Technology Work for You
- How technology shapes the workday
- Dealing with technological advances that work for you and against you
- How technology impacts other people
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What your staff will learn »
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Download the "Putting Students First" Brochure:
Available Seminars:
"I hoped to get the staff engaged in conversations about recruiting effectively, learning techniques and concepts they were unfamiliar with. Dave did a great job drawing everyone out and holding their attention. This is what we needed. I would tell other VPs and Directors to do this seminar."
Sue Bibeau
Associate Vice President of Enrollment Management, Mitchell College
"As a middle manager, consultants provide significant services. A good consultant gives you credibility with your administration and with your staff. Whether it's helping you align with best practices or affirming the messages and plans you have in place, the consultant helps to establish consensus and enthusiasm for the job. Jeanne has energized our recruitment staff by providing practical tools and challenging them to be better Admissions Counselors."
Daniel Solms
Director of Admissions , Indiana Wesleyan University
"What a great opportunity for our office to grow as a team. Everyone came away 'charged' and feeling that we have a focus. It really was a terrific learning experience."
Charlotte Rhine
Associate Dean for Admissions and Financial Aid
Hanover College
