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Customer Service Survey Results are In!


PS&L recently completed a research study encompassing 13 colleges and universities and more than 3,000 students to study expectations of customer service during the admissions and enrollment process. 
This aggregate report has been compiled to summarize the overall customer service expectations and experiences and serves as a benchmark for school’s that participated to see how their school’s customer service experiences compare with others.
Download PSL Customer Service Aggregate Report PDF
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Amanda Porraspita,

Amanda Porraspita is a skilled market research analyst with a strong background in data analysis researching. At PS&L , Amanda compiles and presents data for academic research projects including feasibility studies, imaging and perception research, branding and positioning studies, and website assessment projects. Amanda also authors reports; including data analysis, creation of observations, and development of recommendations.

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